Return Policy

This Privacy Policy explains how we collect, use, disclose and otherwise manage personal information when you use the website (the “Site”), shop with us or otherwise share your personal information with us. We value our customers’ privacy and appreciate your confidence that we will respect your privacy in a careful and sensible manner.

By visiting the Site and/or using our products and services, you are agreeing to the terms of this Privacy Policy. Please read this policy carefully. Our business is constantly evolving and our Privacy Policy, the Site and our Terms of Use will also evolve. We may email periodic reminders of our notices and terms of business, unless you have instructed us not to, but you should check our Site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. Your visit to our Site and any dispute over privacy is subject to this Privacy Policy and our Site’s Terms of Use.




Here are the types of information we gather:


For each visitor to our Site, our server automatically recognizes information regarding the customer’s domain name (or that of the visitor’s access provider) but not the email address.

We may also automatically collect other non-personal information such as the type of browser you are using, the address of the website from which your visit originated, the operating system you are using, the domain name of your internet service provider, the pages you visit on the Site and the duration of your visit.



We also collect and aggregate information volunteered by customers such as when you communicate with us electronically.



KTMCTY uses cookies and web beacons (also referred to as web bugs, pixel tags or clear GIFs) to manage the Site and email programs. A cookie is a small file placed on your computer when you visit a website. Its purpose is to manage your website experience and allow for customization of the web pages presented to you when you return to the website. Web beacons are small bits of computer code that allow a website owner to track the actions of users on the site and recipients of email communications. Cookies and web beacons help us understand how consumers use the Site and email so we can design better services in the future. KTMCTY may use cookies and web beacons to measure the effectiveness of our online advertising initiatives and determine the correlation between KTMCTY customers and the online sites they visit.

Third party advertising companies may also use cookies and web beacons to collect information about your visits to our Site and other websites (such as web pages you visit and whether you click on ads) in order to deliver ads that are more relevant to you, both on and off our Site.



When you download or use apps provided by KTMCTY or its affiliates and, where applicable, have requested or consented to location services, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalised content. Most mobile devices allow you to turn off location services.




We use information about our customers for the specific purpose for which it was collected. For example, we may use information:


  • To create and manage your online account.
  • To facilitate your purchase, return or exchange either online or at one of our retail stores.
  • To facilitate your participation in contests or promotions.
  • To provide you with information about products or services that you request from us or which we feel may be of interest to you, by email or text message.
  • To operate, evaluate and improve our business (including developing new products and services; analyzing and enhancing our products, services and Site).
  • To understand our customers and to perform data analyses and other processing (including market and consumer research, trend analysis, and anonymization).
  • To respond to your comments or questions, or application for employment.
  • As otherwise required or permitted by law.




Information about our customers is an important part of our business, and we are not in the business of selling, renting, sharing or otherwise disclosing it to any third party except as set out in this privacy policy.

We share information on a limited basis with our parent company and affiliates who provide services on our behalf. We also share it on a limited basis with service providers we use from time to time to provide services on our behalf, such as sending postal mail and email, removing repetitive information from customer lists, analyze data, provide marketing assistance, and providing customer service.

Your information may be maintained and processed by our parent company, affiliates and service providers in Canada or other jurisdictions. While in these jurisdictions, your information may be accessed by the courts, law enforcement and national security authorities in accordance with applicable laws. For details on the manner in which our service providers treat your information, contact us as set out below. We may disclose personal information when we believe it is appropriate to enforce or apply our Site’s Terms + Conditions, and/or other agreements; protect the rights, property, or safety of the Site, our users, or others; or as otherwise required or permitted by applicable law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

However, this does not include selling, sharing, or otherwise disclosing personal information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

In case KTMCTY, or substantially all of its assets are acquired or proposed to be acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be disclosed in connection therewith.




You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You can access and make changes to certain personal information by logging in to your KTMCTY account and going to the Profile Page in My Account. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.




Certain activities through the Site, such as special promotions, may be linked with those from other unrelated third party companies that offer you the option to share your personal information with the third party. We will not share your personal information with those third party companies; only you can if you make that choice.

Links provided on the Site to third party websites are provided as a convenience to you and we do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third party sites that may be accessible through the sites. We encourage you to review the privacy policy of any company before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. Some third party companies may choose to share their personal data with us; that sharing is governed by that third party company’s privacy policy.

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